Customer Service - Referrals and Retention

The sales process starts when you set the right expectations. After the sale, you need to make the installation process smooth. Once your merchant is actively processing, learn the right follow up process.

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Course curriculum

1

Customer Service - Referrals and Retention
- Part 1 - Service Starts With the Sale
- Part 2 - Avoiding Installation Headaches
- Part 3 - What to Do When the Terminal Goes Down
- Part 4 - Avoiding The Biggest Pitfall of Customer Service
- Part 5 - How to Build a Referral Engine